Terms & Conditions

Last updated: 3 October 2026

These Terms & Conditions apply to the current We Buy Furniture online retail, furniture buying, inspection, collection and related services operated through www.webuyfurniture.co.za. They do not apply to any future third-party marketplace service, which will be governed by separate marketplace terms when launched.

1. Business details

We Buy Furniture (Pty) Ltd
Registration number: 2018/439726/07
VAT number: 4790285631
Operating address: 178 Koedoe Street, Wierdapark, Centurion, Gauteng, 0157, South Africa
Telephone: 086 136 5999 / 064 741 9388
Email: info@webuyfurniture.co.za

2. Website use and product information

We aim to keep product descriptions, photographs, prices and availability accurate. Pre-owned furniture is unique and may show signs of prior use. Where condition information is supplied, customers should consider that information together with the photographs before purchasing.

Products remain subject to availability. An online order is not final until payment has been authorised and We Buy Furniture has confirmed that the product is available for fulfilment.

If a pricing or stock error occurs, We Buy Furniture will contact the customer before fulfilment and either correct the transaction with the customer’s agreement or cancel and refund the affected order.

3. Payments

Online payments are processed by third-party payment service providers. We Buy Furniture does not require customers to provide card details directly to We Buy Furniture outside the secure payment process.

Payment must be successfully authorised before an online order is released for collection or delivery. A successful payment places a physical-goods order into processing while stock and fulfilment are confirmed.

Where electronic funds transfer or another delayed-settlement method is used, fulfilment may be held until cleared funds are confirmed.

4. Delivery and collection

Delivery charges, collection arrangements and delivery areas are shown or agreed during the order process. Delivery may be completed by We Buy Furniture or a third-party logistics provider.

Customers must provide a correct delivery address, suitable access and enough space for the goods to pass through entrances, doors, lifts, passages and staircases. Customers should measure the intended location and access route before ordering large furniture.

If delivery cannot reasonably be completed because of incorrect information, unavailable access or insufficient space, additional transport or re-delivery costs may be charged where permitted by law.

Risk in goods remains with We Buy Furniture until delivery has been completed and the customer has accepted the goods, subject to applicable law.

5. Inspection on delivery

Customers should inspect goods on delivery or collection and report visible damage, missing items or material discrepancies as soon as reasonably possible. Reporting an issue promptly helps We Buy Furniture investigate and resolve the matter efficiently.

6. Consumer rights, defects and warranties

Nothing in these Terms limits any mandatory rights available under the Consumer Protection Act 68 of 2008 or other applicable law.

Where goods fail to meet the quality standards required by law, the statutory remedies available to the consumer remain applicable. Under section 56 of the Consumer Protection Act, qualifying defective or unsafe goods may carry rights to repair, replacement or refund within the applicable statutory period.

Pre-owned goods are sold with their age, condition and visible wear taken into account. A disclosed condition or known defect forms part of the description of the item, but mandatory consumer rights concerning undisclosed defects, unsafe goods or statutory quality standards are not excluded.

Manufacturer warranties on new goods apply where supplied by the manufacturer and are subject to the manufacturer’s terms.

7. Online cancellations and change-of-mind returns

Where section 44 of the Electronic Communications and Transactions Act 25 of 2002 applies to an eligible online transaction, a consumer may have a statutory cooling-off right to cancel within seven days after receipt of the goods, subject to the Act and its statutory exceptions. Where this right applies, the consumer may be responsible for the direct cost of returning the goods.

Outside mandatory statutory rights, change-of-mind returns are considered according to the nature and condition of the item, whether the item has been used, the costs already incurred, and whether the item can reasonably be resold.

For hygiene reasons, mattresses and similar sealed hygiene-sensitive goods may not be accepted for change-of-mind returns once opened or used, except where applicable law provides otherwise.

8. Refunds

Approved refunds will be returned through an appropriate payment method after the relevant goods have been received or the refund entitlement has otherwise been confirmed. Processing time depends on the payment provider and banking system.

Where a customer exercises a statutory right, refunds and deductions will be handled in accordance with applicable law. Delivery, collection or transaction costs will only be deducted where legally permitted.

9. Order cancellations by We Buy Furniture

We Buy Furniture may cancel an order where stock is unavailable, a material pricing error occurred, payment failed, fraud is reasonably suspected, or fulfilment is not reasonably possible. Amounts already paid for a cancelled order will be refunded through an appropriate payment method.

10. Selling furniture to We Buy Furniture

A seller submission, photograph upload or enquiry is an invitation for We Buy Furniture to consider the furniture and does not create a binding purchase agreement.

Any initial price indication or offer remains subject to inspection of the actual item, confirmation of condition, ownership, location and collection logistics. We Buy Furniture may decline an item or revise an offer if the item materially differs from the information or photographs supplied.

The seller warrants that the seller owns the item or is legally authorised to sell it, and that the item is not stolen, subject to an undisclosed finance agreement or otherwise unlawfully offered for sale.

Ownership passes to We Buy Furniture only once the final transaction has been agreed and payment has been made under the agreed collection or purchase process.

11. Texas furniture buying service

The current Carrollton / North Dallas service is a furniture buying and collection service and is not advertised as a public walk-in showroom. Texas seller enquiries are handled online or by telephone before inspection and collection are arranged.

Any Texas purchase offer remains subject to inspection, ownership verification, condition and logistics. Specific transaction terms agreed for a Texas purchase apply together with these website terms where relevant.

12. Personal information

Personal information is processed for legitimate business purposes including enquiries, offers, orders, payments, delivery, collection, fraud prevention, customer service and legal compliance. Further information appears in the We Buy Furniture Privacy Policy.

13. Intellectual property

Unless otherwise stated, website content created by We Buy Furniture, including text, branding and original media, may not be reproduced for commercial use without permission. Third-party trademarks and product names remain the property of their respective owners.

14. Limitation of liability

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded. Subject to that limitation, We Buy Furniture is not responsible for indirect or consequential loss arising from circumstances outside its reasonable control.

15. Changes to these terms

We Buy Furniture may update these Terms from time to time. The version applicable to an online transaction is the version published when that transaction is concluded, unless applicable law requires otherwise.

16. Governing law

South African online retail transactions through We Buy Furniture are governed by South African law, including applicable consumer and electronic-commerce legislation.

17. Contact

Questions regarding these Terms may be sent to info@webuyfurniture.co.za.